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Automate Email Response

1) Automate Email Response.

Robo responds to incoming emails without human intervention.It will scan the incoming email and identify the intent of the email and the various keywords of your products and services used in it(context of the email). There can be one or more intent-keyword combination in an email.Based on the response set by you for each intent-keyword combination, it will construct a message and respond to the sender of the incoming email. This is much more than an typical automated email reply system, as the incoming email can vary in contents and to each email a separate response has to be generated automatically.

2) Threaded Inbox.

View all incoming emails and its automated responses as threads ordered by email subjects with latest conversation displayed on top. All incoming emails are categorized as conversation threads and outgoing responses are embedded within each email thread content. Once clicked on any of the email, all the threads with its timestamp are displayed and if any of the thread subject is clicked, the entire email content for that thread with its outgoing response is made visible. There is a “Teachme” button which is part of the displayed email content, which helps Robo to understand the email content for better response for subsequent incoming emails.

Threaded Inbox


3) Learning.

Teach Robo about your product or service offerings so that it is better prepared to respond to maximum number of email enquiries that you receive. “Teachme” button can be used to teach Robo about the typical incoming email queries and its corresponding response. This button is accessible from Sandbox and email threads displayed inside the Inbox. The Teachme pop-up can be used to select the intent and keyword combination, and a response can be created for the same along with file attachments to be sent as a part of the response.

4) Sandbox.

Run a typical email query in sandbox to check response from Robo. Tweak the query and response using the Teachme button in sandbox to ensure Robo is completely ready to handle the next email query from your customers. Sandbox is helpful to understand how an incoming email query will be handled by Robo. You don't need to wait for an actual email to arrive to check Robo's response. Once a query is typed in the Sandbox, it can be immediately known if it has a response to your query. This helps you in setting up all possible response in advance so that Robo is better prepared to handle the incoming emails.


Keyword Settings

5) Keyword Settings.

Add keywords and its equivalent names which are specific to your product or service to empower Robo to uniquely identify it within email queries. An email enquiry may have words that uniquely identifies your product or service in part or full.Robo needs to be taught about these words to get proper intent and context of the email.Keyword equivalents are those words which are alternative words for the keyword or sometimes mispelled words for it.

6) Response Settings.

Set responses and file attachements based on the intention of the email content for a specific product or service Keyword. Response needs to be set for each intent-keyword combination.Response can be one or more sentence strings with an optional file attachment. For example, if sender of the email requests for product specificaiton document, then response to the intent-keyword combination should be set as response to the request with product specification as an attachment file.

Response Settings