Frequently Asked Questions
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  • How to start with Roboresponse?

    1) Create an email account

    Once You login with Youre email id and password, it is required to create an email account by going to the Manage Email Accounts page.Verify this email account before proceeding any further.

    2) Forward emails to newly created email account

    Forward a copy of the incoming email to this newly created email account.

    3) Update Settings

    Go to the Settings page and update the Intent-Keyword and response settings.

    4) Sandbox Testing

    Sandbox can be used for testing the actual email response before an email arrives.The same page can be used to Teach Robo about the various responses that could be generated for the incoming email.

    5) Inbox

    Check the Inbox page for various incoming emails and the corresponding outgoing responses.

  • What is a “Keyword”?

    Keyword is a name uniquely associated with Your product or service. You can set the product/service specific Keywords under the Settings page. Keyword overrides any generic English languages words of similar spelling and are associated with Your products/service to better understand the context of the email.
    For example:
    In an email inquiry with the following text:
    I am interested in buying coffe bean. Please send me the specification of the same and provide a download link to try if possible.

    In the above example, “Coffe Bean” could be a name of Your software product and at the same time it is associated with coffe. For Robo to better understand and analyze the email content and derive the context for an appropriate response,You have to specify “Coffe Bean” as a Keyword. Keyword is optionally used to set a response under the Settings page.

  • What are “Keyword Equivalents”?

    Keyword Equivalents are alternative words for the keyword or sometimes mispelled words for it and are associated with any one Keyword.

    For example:
    In an email inquiry with the following text:
    I am interested in buying caffe bean. Please send me the specification of the same and provide a download link to try if possible.

    In the above example, “Caffe Bean” could be an alternate name(or assume the sender could have misspelled it) of Your software product, originally known as “Coffe Bean”. For Robo to better understand the context of Your email, “Caffe Bean” will be equated with “Coffe Bean” (which is a Keyword) and the context of the email will be derived with this assumption for an appropriate response.

  • What is an “Intent”?

    An incoming email enquiry may be sent with a specific purpose or at times multiple purposes. To understand the email context and match it with an appropriate response, Robo attempts to identify that purpose, otherwise known as “Intent” of the sender of email.

    Robo is fine tuned for sales activities and therefore most of the Intents are pre-defined and understood by Robo. Some of the sample Intents that Robo is aware of is as per the following:

    1) Buy Intent – An intent to buy a product/service
    2) Download Specification Intent – An intent to download the product specification
    3) Pricing Intent – An intent to know the pricing of the product

    Every response that is generated is always against a combination of Intent and Keyword obtained from the incoming email. It is to be noted that Intent is always mandatory to set a response under the settings page.

  • What is the purpose of a “Teachme” button?

    “Teachme” button can be used to teach Robo about the typical incoming email queries and its corresponding response. This button is accessible from Sandbox and email threads displayed inside the Inbox. The Teachme pop-up can be used to select the intent and keyword combination, and a response can be created for the same along with file attachments to be sent as a part of the response.

  • Where can I find the “Teachme” button?

    “Teachme” button is accessible from Sandbox and email threads. This button works in Sandbox only if there is a response content present in the "Output Response" text box..

  • Can I attach files as a part of my response to an incoming email?

    Files can be attached to response set against an intent-keyword combination.The acceptable file formats are PDF,DOC,XML etc and the size of attached file is restricted to 10MB.

  • What is the purpose of Sandbox section?

    Sandbox is helpful to understand how an incoming email query will be handled by Robo. You don't need to wait for an actual email to arrive to check Robo's response. Once a query is typed in the Sandbox, it can be immediately known if it has a response to Your query. This helps You in setting up all possible response in advance so that Robo is better prepared to handle the incoming emails.

  • Can I test file attachments as a response in Sandbox section?

    File attachment as a response to an incoming email query can be tested in Sandbox.Once you enter the text content in "Input Query" box in Sandbox and press the "Send" button, the response to this query along with any file attachment details will be made visible in the "Response Details" section below.

  • Does Sandbox provide an accurate response to an incoming email with similar query content?

    Yes, that's indeed the purpose of Sandbox.To test your email responses with attachments, it is better to run your typical email enquiries through Sandbox and check the response.

  • What is an Email Account?

    What is an email account ?

    An email account is an email id created for the purpose of automated response generation by Robo. The email can be created by a user who has primary account privileges. This account can be shared with multiple users within a group.

    Can an email account be created for free?

    Email accounts are available on a paid basis except during the trail period and the cost of one such account depends on the chosen pricing plan.

    Is an email account transferable to users outside the group?

    Email accounts are not transferable to users outside the group at this time.

    How Robo handles spam?

    Robo is fine tuned to separate spam emails from the regular ones.Occassionally there may be occurences where spam emails make its way to Inbox.However, Robo will respond to such emails only if there is a valid response available as per the contents in the spam email, which is highly unlikely.

    What is a response?

    A response is a message constructed by Robo against an incoming email.The various Intents and Keyword combination in the incoming email is analyzed and a response to the same is constructed in a sequence.

  • What are different types of User accounts available?

    Primary User

    Any user who creates the account for the first time with is a primary user. This user can create other user accounts,manage billing and is the primary point of contact for the team. There can only be one primary user within a group of users at any given point in time.

    Admin User

    This user has privileges to create more users and allocate email accounts to them, but doesn't have sufficient privileges to manage the billing information. Admin user cannot modify or transfer ownership of a primary user account.

    Sub User

    This user has privileges to handle email accounts allocated to them, but doesn't have sufficient privileges to create users or manage the billing information.

  • Can one user handle more than one email account or vice-versa?

    Absolutely yes. At the same time, an email account can be handled by multiple users.

  • Is there any restriction on creating multiple sub-user accounts?

    No, currently there are no such restrictions in place.You can create as many sub-user accounts as You wish for free.

  • Is primary user account transferable?

    Primary user account is transferable only by the primary user. Once the primary ownership is transfered to another user within the same group, You relinquish the primary user privileges.

  • How is the plan usage calculated?

    The pricing is calculated on the basis of each email account created and the pricing plan selected. A user account can create multiple sub-user accounts with no additional cost.

  • How is a response calculated for the purpose of billing?

    A response is a message which is constructed and sent to the sender and all other recepients of the incoming email. One response equals one such message which is sent as a reply to all. In scenarios where an email response is sent to more than one recepient, it is still considered as one response for the purpose of billing.

  • What are my payment options for ?

    When You sign up for a paid account through , You will be required to pay for the service once You reach the payment due date. We accept Visa, MasterCard, Discover and American Express.We do not accept payments via PayPal.

  • How secure is my payment?

    No credit card information is stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.For more information You can visit Stripe's security policy here!

    Which essentially means, Your credit card details are safe when You transact with us!

  • Do I need to sign up with my credit card?

    Not required at all! We don’t need any payment information up-front. Register Yourself,create an email account,verify Your email account and You’ll be on Your way to explore everything has to offer!

  • Do I get a free trial period?

    Yes! certainly, everyone who signs up to a account will receive a free 15 days trial period to ensure You are comfortable with what we have to offer, before You pay.

  • What happens after trial period ends?

    Once the trial period is over, we will notify You and charge Your credit card if You have updated Your Payment Method. If You have not updated Your payment method, we will pause the services temporarily, and will be subsequently resumed once the payment is done.

  • Do You have a refund policy?

    Currently, we don't offer any refunds once the purchase is made.However, You can always try for free during the trial period.

  • How can I upgrade my subscription?

    You can add more email accounts to Your existing plan, or upgrade to another plan from the Pricing plan page. Upgrades can be done any time, and are charged on a prorated basis. Thus, if Your subscription is changed during a billing cycle, Your billed amount for the month will be prorated and the additional amounts if any will be charged at the time of next invoice.

  • How can I downgrade my subscription?

    You can remove email accounts from Your existing plan, or downgrade to a lower priced plan from the Pricing plan page. Downgrades can be done any time, and are charged on a prorated basis. Thus, if Your subscription is downgraded during a billing cycle, Your billed amount for the month will be prorated and any unused amounts if any will be updated in Your next invoice.

  • How can I cancel my subscription?

    You can delete all email accounts in Your existing plan and thus the subscription stands cancelled. We will not charge You any further once all email accounts are removed.

  • Can I get invoices for my payments?

    Yes You can. An intimation of Invoice availability is sent with every successful payment via email to the primary user's registered email address. Once made available,these invoices can be downloaded from Payment History section..

  • What is the cancellation policy?

    Cancellation stops the auto-renewal of a subscription. Subscriptions are active till the end of the billing cycle. Cancellation does not delete Your account, and You can re-subscribe any time. Please note that all subscriptions are auto-renewed unless explicitly cancelled.

  • Is it possible to review emails before sending?

    It is very much possible to review email responses before its sent.To "Pause and Review" an email response, perform the following steps:
    1) Go to "My Account -> Manage Email Accounts".
    2) Select an email account and press the "Edit" button.
    3) Select "Set Response Delay" to "Pause" ( which by default is set to "Immediate").
    4) Save the email account settings.

  • Do you respond to spam emails?

    Most often than not, spam emails will be filtered by our in-built spam filters.However in the eventuality that it gets in the Inbox, it is anticipated to be a highly unlikely event that it will have any genuine contents for which you have set a response.One need not therefore be too much concerned about response to spam emails.

  • Is it possible to get a copy of the email response sent?

    Yes, you can get a copy of each response sent to your email address.To get a copy of an email response, perform the following steps:
    1) Go to "My Account -> Manage Email Accounts".
    2) Select an email account and press the "Edit" button.
    3) Set "BCC Email Id" and "BCC Email Name" field with your email id and name.
    4) Save the email account settings.
    Each time an email response is sent, a BCC copy will also be sent to this registered email id.