Robo provides interface to learn about your products
test responses before going live,take control of the conversation so that emails are replied
Automatic Email Response
Robo responds to incoming emails automatically.
It scans the incoming email and identifies the intent, context, sentiment and creates a unique
and relevant response to each email.
View all incoming emails and its automated email
threads ordered by email subjects with latest conversation displayed on top. All incoming emails are
categorized as conversation threads and outgoing responses are embedded within each email thread content.
Teach Robo about your product or service offerings so
that it is better prepared to automatically respond to maximum number of email enquiries that you receive.
Once taught, it
never forgets and gathers an elaborate knowledge base over a period of time.
Sandbox is helpful to understand how an incoming email
query will be handled by Robo. You don't need to wait for an actual email to arrive to check Robo's response.
Once a query is typed in the Sandbox, it can be immediately known if it has a response to your query. This
helps you in setting up all possible response in advance so that Robo is better prepared to automatically
Add keywords and its equivalent names which are specific
to your product or service to empower Robo to uniquely identify it within email queries. An email enquiry may
have words that uniquely identifies your product or service in part or full.
Email Response Settings
Set email responses to queries related to your products
services. These responses should be your typical replies to each incoming email query related to your
offerings. You can
set email responses for different queries including pricing, discount, availability related to your products
services. You can also set file attachments to your email responses.
Auto response email messages can be paused or
delayed by few minutes if there needs to be a review by a human before sending it.
Pause Email Thread
Automated email response for a specific email
thread conversation can be paused so that humans can take control of that specific communication.